Our Return & Exchange Policy
GOAT USA gladly accepts returns/exchanges of unworn, unwashed, undamaged or defective merchandise purchased online within 60 days of shipping date. Must be in original condition.
Couple of things regarding apparel: You have 60 days to mull it over, but labels need to be intact. And for socks and bathing suits, packaging must be unopened.
*Sales for Accessories and Face Masks are final.
How do I return or exchange my online order?
In order to simplify the returns/exchange process, we created the following link on our website:
There are just a few quicks steps:
1. Enter your order number
2. Enter shipping zip code of original order
3. If exchanging, Select the product, size, and color for the exchange.
4. GOAT USA will provide a pre-paid USPS mailing form via email. Print the pre-paid mailing form and drop the return item off at the USPS at your earliest convenience. You can use any packaging you like - including the packaging the GOAT USA products arrived in.
I purchased my GOAT USA merchandise at a live event. How do I return it?
Please contact GOAT USA and we will walk you through the required steps.
Can I return/exchange a Gift Card?
All sales of Gift Cards are final and are not eligible for exchanges.